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No notification for new classmate

Forums: General Discussion
Created on: 01/30/11 11:03 AM Views: 1213 Replies: 2
Sunday, January 30, 2011 at 11:03 AM

I recently had a new classmate sign up. I didn't receive an email notification and 2 days went by before I logged on to the site and had a notice that I had a classmate to be verified. He had since logged on and I'm sure was surprised he was not verified yet. Are notifications no longer going out to the administrator when someone new signs up?

Ann

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Monday, January 31, 2011 at 1:13 PM - Response #1

Ann,

please be patient as we investigate the issue. CONTACT US and FORUM entries are handled by the same people, so you don't need to post in two places.

What is the name of the classmate (first name & initial is fine).


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Tuesday, February 1, 2011 at 8:23 PM - Response #2

Any pending notifications that were not previously delivered have been requeued. We tracked down some notices hiding in the system. If you haven't already seen them they will be coming through between now and the morning. We've set up a process to ensure this can't happen again. It had never happened before and it took us a bit to track it down but we have resolved the matter and all undelivered messages that were affected are processing now.

Jessica
Class Creator Support


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