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PayPal Donations Module says Recurring

Forums: Questions and Answers About Building Your Site
Created on: 10/20/13 06:50 AM Views: 1288 Replies: 10
Sunday, October 20, 2013 at 6:50 AM

When I activated the donations module, it set up fine. When a donation is made, the PayPal screen shows a recurring donation check-box. However when you indicate an amount and do not check that box, the confirm screen says "recurring donation". This causes the giver to cancel the payment fearing they have done something wrong. Can this dialog be changed or if not can the donation be non recurring?

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Sunday, October 20, 2013 at 9:59 AM - Response #1

The checkbox is provided by PayPal. It is labeled "Make This Recurring (Monthly)" so that if someone is paying a bill monthly for the same amount, they can make a monthly payment.

Yes, donations can be made without checking the checkbox.


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Sunday, October 20, 2013 at 6:21 PM - Response #2

I guess I didn't make myself clear. I don't want my members to be confused by an inappropriate response from Paypal when the "make this recurring" box is NOT checked (it says "Timothy, please review your recurring donation". I either would like the confirmation dialog changed or be routed to a Paypal screen that handles non-recurring donations. Is this a change in the donation module, a setting or is it something I can change in Paypal?

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Sunday, October 20, 2013 at 6:47 PM - Response #3

Any changes would have to be done at PayPal, not ClassCreator


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Monday, October 21, 2013 at 1:25 PM - Response #4

I got this response from Paypal...

Response Via Email (Thivakaran) 10/21/2013 04:10 AM
Hello Timothy Moore,

This issue already fixed and its been scheduled for our next site update on 23.10.2013 PDT.

Sincerely,
Thivakaran
Merchant Technical Support
PayPal, an eBay Company

Customer By Web Form (Timothy Moore) 10/20/2013 04:57 PM
When I enter Paypal via the donate button on my website I get a donation screen that has a "make this recurring" check box.
When the "make this recurring" box is NOT checked, the confirmation page says "Timothy, please review your recurring donation". Can I (or better yet you) change this so when the box is not checked, it says "Timothy, please review your donation".[/quote]

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Monday, October 21, 2013 at 2:43 PM - Response #5

When I clicked on the donate button and go to PayPal, the recurring checkbox is not checked.


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Monday, October 21, 2013 at 3:28 PM - Response #6

Scott, it is when you go to the confirm page that is the issue.
Try it and you will see...(You can back out without giving)

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Monday, October 21, 2013 at 5:20 PM - Response #7

When you inquired with PayPal, did you explain that this is on the second page of their system that you were seeing this happen? We do not have any access to their system that would cause this to occur. I would have them log in and test from your site once to see this.


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Monday, October 21, 2013 at 7:20 PM - Response #8

They said they were aware and that it was fixed and would be in the 10/23 release. I am willing to give them the couple of days to find out.

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Wednesday, October 23, 2013 at 9:52 PM - Response #9

OK, I just checked out the donation dialog and it is corrected. If you do not check the "make this recurring" box, it now says "please review your donation" and if you do check the box it says "please review your recurring donation"

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Wednesday, October 23, 2013 at 11:53 PM - Response #10

Glad it is all fixed.


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