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Classmate cannot access website

Forums: General Discussion
Created on: 08/17/16 05:44 PM Views: 592 Replies: 2
Wednesday, August 17, 2016 at 5:44 PM

The following message was sent to me by a classmate/close friend who is a very frequent website visitor - can tech support help out? Thank you
"I can't get to our website. It tells me to enter my email and when I do it tells me it's invalid.
Any suggestions?"

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Wednesday, August 17, 2016 at 8:38 PM - Response #1

Use Edit Classmates to look in her Details, check that it's a valid email format, and confirm with her that's the one she's using. If it is, she can enter the address and then click on Forgot Password. If the system accepts the email address she entered, she'll get an email at that address letting her change the password. If not, she's not entering it correctly.

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Thursday, August 18, 2016 at 8:19 AM - Response #2

Thank you, John. Classmate changed password - your suggestion is so helpful. Classmate can again access our website.

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